Privacy Policy

Last Updated: 01/26/2025

Introduction

This Privacy Policy describes how Impact Property Management ("we," "us," or "our") collects, uses, stores, and protects your personal information in accordance with U.S. federal law and Colorado state law. We are committed to protecting your privacy and maintaining the confidentiality of your personal information.

Information We Collect

We collect personal information that is necessary to provide our property management services depending on your relationship with us. This information may include:

• Names and addresses.
• Phone numbers and email addresses.
• Emergency contact details.
• Social Security numbers or Tax ID numbers.
• Government-issued identification.
• Insurance certificates and licensing information.
• Banking details for payments and deposits.
• Payment history and records.
• Employment and income information.
• Tax-related documentation.
• Rental history and references.
• Criminal background check results.
• Credit reports.

How We Collect Information

We collect information through various channels and methods:

• Direct communication (phone calls, text messages, emails, letters, and in-person interactions).
• Information you provide to our property management software platform, Buildium.
• Online forms and applications.
• Documents you provide (lease applications, contracts, maintenance requests).
• Third-party services (background check providers, credit reporting agencies).
• Property inspections and maintenance reports.
• Electronic payment processing systems.

Please note that some of your information may be collected and processed through our property management software provider, Buildium. Their privacy practices are governed by their own privacy policy, which can be found at https://www.buildium.com/privacy-policy/.

We encourage you to review their policy to understand how they handle your information.

How We Use Your Information

We use your personal information solely for business purposes, including:

• Managing rental properties and lease agreements.
• Processing payments and maintaining financial records.
• Conducting necessary background checks.
• Coordinating property maintenance and repairs.
• Communicating about property-related matters.
• Complying with legal obligations.
• Resolving disputes.
• Maintaining business records.

Information Sharing

We do not sell your personal information to third parties. We only share your information:

• As required by law.
• With service providers who assist in our operations.
• When necessary to fulfill our business obligations.
• With your consent.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal information only for as long as necessary to:

• Fulfill the purposes outlined in this policy.
• Comply with legal obligations.
• Resolve disputes.
• Enforce our agreements.

SMS Messaging

Important: SMS communications should not be used for emergencies. In case of an emergency, please dial 911 or contact your nearest emergency medical facility.

SMS Opt-In

You can opt-in to receiving text messages from us here.

By sending us a text message (SMS), you automatically opt in to receive text messages from us. In general, SMS is only used for direct communication with you; however, messages may also include:

• Property-related notifications.
• Maintenance updates.
• Payment reminders.
• General business communications.

Please note:

• Standard message and data rates may apply.
• We are not responsible for any charges imposed by your wireless carrier.
• Message frequency varies based on your relationship with us and ongoing business needs.
• Message delivery cannot be guaranteed as it depends on your wireless carrier and our third-party service provider.

SMS Opt-Out

You may opt out of SMS communications at any time by contacting us directly and requesting to be removed from SMS communications. 

Changes to This Policy

We reserve the right to update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website or through other appropriate communication channels.

Contact Information

For questions about this Privacy Policy, please contact us at:

Impact Property Management
7900 East Union Avenue, Suite 1100
Denver, CO 80237
(720) 254-1714
support@impactproperty.net
http://impactproperty.net/

Definitions

• "Personal information" means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked with a particular consumer or household.
• "Business purpose" means the use of personal information for operational purposes, or other notified purposes.
• "Service provider" means a person or entity that processes information on behalf of a business.

This Privacy Policy is governed by applicable U.S. federal law and Colorado state law. Any disputes arising under this Privacy Policy will be resolved in accordance with applicable law.